Customer Service Representative - $14.00/hr

Solera•Paducah, KY

23d•$14

About The Position

Customer Service Representative Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. The Role AutoPoint is hiring Outbound Customer Service Representatives (CSR). Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty. We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences. experiences.

Requirements

6 months or more of call center experience needed.
Must have the ability to speak clearly and use professional telephone etiquette.
Type accurately and efficiently
Use active listening skills
Acknowledge and respond quickly during customer conversations
Solicit valuable customer feedback
Appropriately manage difficult customer situations
Multi-task between scheduling programs, call surveys, and customer conversations

Responsibilities

Make outbound calls to customers on behalf of their dealerships, no cold calling
Make outbound calls on behalf of our clients to other businesses making them aware of the services they offer
Effectively communicate the reason for your call and the promotional incentives to customers
Aid customers in taking full advantage of their inclusive vehicle maintenance plans.
Schedule service appointments for customers using the dealerships own booking system
Remind customers of missed appointments, rescheduling as necessary
Effectively communicate with customers while booking / rescheduling to manage both dealership and customer expectations
Handle customer questions regarding their vehicle or dealership
Record customer feedback professionally and accurately
Conduct calls in an efficient and effective manner, remaining professional at all times
No selling involved