Customer Service Rep (01469)- 3200 Kristin Way
About The Position
We are seeking a friendly and empathetic Customer Service Representative to join our team at our Louisville, United States location. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude. Answer incoming customer calls, emails, and chat messages in a timely and professional manner Provide accurate information about our products and services Process orders, refunds, and exchanges efficiently Identify and escalate complex issues to appropriate departments Maintain detailed records of customer interactions and transactions Collaborate with team members to ensure customer satisfaction Stay updated on company policies, products, and services Participate in ongoing training and development programs Contribute to a positive work environment by supporting team goals
Requirements
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in customer service software and basic computer skills
- Ability to multitask and prioritize in a fast-paced environment
- Patient and empathetic approach to customer interactions
- High school diploma or equivalent
- Ability to work flexible hours, including weekends and holidays as needed
- Strong team player with a positive attitude
Nice To Haves
- Previous customer service experience preferred
Responsibilities
- Answer incoming customer calls, emails, and chat messages in a timely and professional manner
- Provide accurate information about our products and services
- Process orders, refunds, and exchanges efficiently
- Identify and escalate complex issues to appropriate departments
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to ensure customer satisfaction
- Stay updated on company policies, products, and services
- Participate in ongoing training and development programs
- Contribute to a positive work environment by supporting team goals
Benefits
- Flexible Hours
- Competitive wages
- Employee discount on all food items
- Advancement opportunities
- Paid Training
- Incredible Bonus Structure
- Offered Health, Dental & Vision Insurance after 60 days of employment
- Voluntary accident coverage/Critical illness coverage
- Flexible Spending Accounts
- Ability to contribute to a 401(k)
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
