Customer Service Representative

Mark Rink. • Cincinnati, OH

16d

About The Position

Job Description : We are seeking a friendly, reliable, and customer-focused Customer Service Representative (CSR) to join our team. This role is responsible for assisting customers, resolving inquiries, and ensuring a high level of customer satisfaction.

Requirements

• High school diploma or equivalent (required)
• Strong communication and interpersonal skills
• Basic computer skills and ability to learn new systems quickly
• Ability to multitask and manage a high volume of inquiries

Nice To Haves

• Associate’s or Bachelor’s degree preferred
• Previous experience in customer service or a related field is a plus

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Assist customers with orders, returns, and account-related questions
• Troubleshoot and resolve customer issues efficiently and effectively
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when necessary
• Follow up with customers to ensure satisfaction and issue resolution

Benefits

• Competitive hourly pay based on experience.
• Opportunities for career growth and advancement.
• Hands-on experience in office administration and operations.
• Supportive and team-oriented work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED