Customer Service Representative
About The Position
This position handles inbound customer service calls. Provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction. Identify the customer's needs, suggest products and services. Maintains and modifies customer records, utilizing various databases to verify and retrieve data while responding to order inquiries, placing new and /or re-orders. Resolves product or service problems by selecting the appropriate action to expedite the immediate resolution while delivering optimal customer experience.
Requirements
- Basic knowledge of computers
- Must be 18 years of age or older
Nice To Haves
- HS/GED and 1 year of Customer service
Responsibilities
- Handles inbound customer service calls
- Provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction
- Identify the customer's needs
- Suggest products and services
- Maintains and modifies customer records, utilizing various databases to verify and retrieve data while responding to order inquiries, placing new and /or re-orders
- Resolves product or service problems by selecting the appropriate action to expedite the immediate resolution while delivering optimal customer experience
Benefits
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
