Field Customer Service Representative

ITW • Buena Park, CA

1d • $25 - $33 • Onsite

About The Position

As a Customer Service Representative (CSR), you will serve as the first point of contact for our customers, ensuring exceptional service and seamless communication across our field offices. In this role, you’ll coordinate service calls, support after-hours operations, and help maintain the high standards that keep our 24/7 service network running smoothly. The CSR is responsible for managing inbound service requests, collaborating with internal teams and third-party providers, monitoring service quality and customer satisfaction, and identifying opportunities to improve processes and generate new business.

Requirements

• High school diploma or GED (Required)
• 2+ years of experience in a direct customer service or contact center role

Nice To Haves

• Associate’s degree in Business or related field (Preferred)

Responsibilities

• Customer Focus: Demonstrates a strong commitment to understanding and meeting customer needs; builds trust and support through empathy, responsiveness, and professionalism.
• Communicates Effectively: Clearly conveys information and actively listens to others; tailors communication style to different audiences to ensure understanding and engagement.
• Tech Savvy: Comfortably learns and leverages technology, including Microsoft Outlook, Word, and Excel, to manage workflows and enhance customer service efficiency.
• Situational Adaptability: Remains flexible and composed when priorities shift; able to work various shifts, including weekends and holidays, to support business needs.
• Collaborates: Works effectively across teams and functions, building strong relationships and fostering a positive, solutions-focused environment.
• Manages Ambiguity: Handles multiple tasks and changing priorities with attention to detail and organization; stays focused under pressure.
• Instills Trust: Acts with integrity, respect, and accountability in all interactions, ensuring customers and colleagues feel supported and valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED