Customer Service Representative

The Boelter Companies, Inc.

1d•Remote

About The Position

For 95 years, Boelter has been helping our customers create unforgettable experiences. Our focus is to provide unparalleled service and high-quality products. Boelter takes your best and makes it even better. Boelter participates in every aspect of the restaurant supply, hospitality, and beverage industries. From designing commercial kitchens to delivering barware supplies, from installing food service equipment to staging the perfect tabletop - with our full spectrum of services and products - we bring inspiration to the table. CUSTOMER SERVICE REPRESENTATIVE - Eleven 36 Belong to the Boelter community that brings people together... We value the individual where your unique perspective builds a stronger community and fuels our passion for authentic relationships. POSITION SUMMARY: The role of remote CSR in Eleven36 is the vital first point of contact for customers as well as providing support to our manufacturing partners, and sales team. The primary focus of the position is to support our customers, manufacturers, and sales team to final resolution of any issues they encounter; the ability to research products and assist with quoting product. Responsibilities also include answering general inquiries to ensure timely and accurate customer order fulfillment, shipping and billing error resolution and responding to internal and external customer inquiries.

Requirements

Associates/Bachelor’s degree preferred or 3-5 years related experience.
Proficiency in Word, Excel and Microsoft Outlook.
The employee must be able to use a keyboard, calculator, and telephone.
Frequent sitting, talking, hearing, and occasionally stand, stoop, kneel, crouch, crawl, lift (10 lbs.), and an ability to adjust vision for close vision work.

Nice To Haves

Knowledge in Hubspot, and the Foodservice Industry is a plus.

Responsibilities

Provide highest quality customer service and support to customers, manufacturers, and sales team.
Exceptional organizational, written, and verbal skills with the ability to manage a high level of emails, calls and chats while working autonomously.
Process customer orders as needed (via phone, chat, or email) ensuring timely delivery and follow up to customers, including daily responsibility of working backorder and open order reports.
Issue resolution concerning the order fulfillment process or functionality of our products in a professional and solutions-oriented manner. This may involve freight tracking, freight quotes, rush orders and credit issues among a variety of other requests.
Responsible for following through on customer issues to completion. This may require outbound calls and/or multiple customer contacts. Task-switching ability to balance multiple priorities is essential.
Communicate with sales and purchasing to inform them of possible product and sales challenges.
Problem resolution for customer complaints or delivery issues.
Participation in Virtual Meetings: The successful candidate must have the ability and willingness to actively participate in all mandatory meetings with their camera turned on. This includes team meetings, project updates, and any other meetings deemed necessary for effective communication and collaboration. Being on video helps foster better connections and engagement among team members.
Maintaining an Appropriate Workstation: To excel in a remote work environment, it is essential to have a dedicated and well-equipped workspace. This includes a quiet and professional environment, a stable internet connection, and access to the necessary tools and software to perform your job effectively. You will be responsible for maintaining your remote workstation in compliance with company guidelines.

Benefits

Medical & Prescription Drug
Dental
Vision
Flexible Spending
Health Savings Accounts
Long-Term Disability
Basic Life/AD&D
Supplemental Life/AD&D
Short-Term Disability coverage is provided via salary continuation at a rate of 60% of your base salary. You are eligible for this coverage after one year of employment.
401(k) contributions can start as soon as the first payroll of employment and include a company match.
Paid Time Off
associate discounts at our stores.
On Demand pay