Customer Service Representative - Personal Lines

Tropolis Holdings, LLC • Northville, MI

21h • $18 - $24 • Onsite

About The Position

We are seeking a Customer Service Representative to support our agency in delivering dependable, friendly, and accurate service to our clients. This position is a strong fit for someone who enjoys helping people, maintaining organized workflows, and contributing to a smooth customer experience.
In this role, you will assist with client communication, policy updates, documentation, and general service requests. You will help ensure that client needs are handled promptly and professionally, supporting the overall operations of the agency.

Requirements

• Active Michigan property and casualty insurance license
• Strong organizational skills with attention to detail.
• Clear and professional written and verbal communication skills.
• Comfort with technology including Microsoft Office and web-based systems.
• Ability to manage multiple tasks and prioritize effectively.
• Previous office or customer service experience required; insurance experience helpful but not required.
• Willingness and ability to obtain an insurance license at our expense within the first 60 days.

Responsibilities

• Assist in preparing and processing insurance quotes.
• Communicate with clients regarding policy changes, billing questions, documentation, and general inquiries.
• Provide guidance to clients in selecting tailored insurance coverages that meet their unique needs.
• Provide administrative support including data entry, file maintenance, and record updates.
• Coordinate with carriers for routine requests and documentation.
• Track and follow up on client needs to ensure timely and accurate completion.
• Support agency service and retention goals through friendly, dependable communication.

Benefits

• Competitive pay and benefits.
• Support and full expense coverage for licensing during your first 60 days.
• Open PTO.
• 401K with 100% matching up to 4% of employee contributions.
• Equity-type ownership eligibility through the Tropolis Purpose Plan after six months of employment.
• Financial sponsorship of insurance education and licensing which is required within the first 60 days.
• Training and development opportunities.
• A supportive, community-focused workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed