Customer Service Representative - EZ01

AXIUS GROUP LLC•Wichita, KS

16d•Onsite

About The Position

The Customer Service Representative is responsible for managing customer accounts and programs to ensure expectations are met through consistent coordination with internal teams and direct customer communication. This role supports on-time delivery of conforming parts by maintaining visibility into order status, resolving issues, and ensuring alignment between customer requirements and operational execution.

Requirements

Customer service principles within a manufacturing or aerospace environment
Order management, work order flow, and production coordination processes
Basic understanding of quality and delivery requirements in regulated industries
Microsoft Office Suite and CRM systems
Export control awareness, including ITAR/EAR requirements
Strong communication skills, both written and verbal
Ability to manage multiple priorities in a fast-paced environment
Problem-solving and conflict resolution skills
High attention to detail and organizational ability
Customer-focused mindset with a sense of urgency
Ability to work both independently and collaboratively
High school diploma or equivalent required
Previous customer service experience required

Nice To Haves

Bachelor’s degree in business or related field preferred
preferably in aerospace or manufacturing environments
Experience working with ERP or CRM systems preferred
Familiarity with regulated environments (ITAR/EAR) preferred

Responsibilities

Serve as the primary point of contact for customer inquiries via phone, email, and in-person communication, providing accurate and timely updates
Coordinate with internal departments to resolve customer issues, ensure alignment on priorities, and support on-time delivery of services
Review and verify customer purchase orders against internal work orders to ensure compliance with process and contractual requirements
Provide regular status updates to customers regarding order progress, timelines, and any potential delays
Monitor active orders, including daily review of on-site work, to track completion status against scheduled delivery dates
Identify and resolve issues causing delays, including orders on hold or exceeding lead times, and escalate as necessary
Handle customer concerns and complaints, ensuring timely resolution and overall customer satisfaction
Maintain accurate documentation and reporting related to customer orders and communication
Support continuous communication between departments to ensure customer expectations are clearly understood and met
Perform additional duties as assigned