Customer Service Representative

CABLESOUTH MEDIA III LLC • Metairie, LA

19d

About The Position

Uses technical and analytical skills to provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. This role is primarily done via phone but may include written correspondence.

Requirements

• High School Diploma or equivalent required.
• 2+ years of customer service experience preferred.
• Excellent verbal and written communication.
• Excellent knowledge retention and recall.
• Strong collaborative skills.
• Strong problem-solving skills.
• Customer service orientation.
• Critical thinking.
• Active listening.
• Computer skills and knowledge of relevant software.

Responsibilities

• Provides fast and efficient service when relaying billing specific information about products or services, orders, cancellations, or obtaining details of complaints.
• Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions.
• Maintains close contact with customers to give updates on progress toward resolution of billing issues.
• Ensures that appropriate changes were made to resolve customers' billing problems.
• Refers unresolved customer billing issues to designated departments for further investigation.
• Uses business software to process voids, credits, cancellations, changes, and payments.
• Keeps records of customer interactions related to billing, recording details of inquiries, complaints, or comments, as well as actions taken.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees