Customer Service Representative

Atrium Staffing•Princeton, NJ

48d•$18

About The Position

The Customer Service Representative plays a key role in delivering outstanding support by responding to client inquiries, resolving concerns, and ensuring a high level of satisfaction across various communication channels. This Customer Service Representative position demands excellent communication skills, keen attention to detail, and a strong dedication to creating a positive customer experience.

Requirements

3+ years of experience in a related role.
Prior experience in a customer support role, with a solid grasp of best practices for delivering exceptional service.
Strong verbal and written communication skills, with the ability to navigate difficult situations with professionalism and empathy.
Skilled in using CRM platforms, email systems, and other customer service tools to efficiently manage inquiries and maintain accurate records.

Responsibilities

Provide timely and professional responses to customer inquiries through phone, email, and chat, ensuring a consistently positive experience.
Effectively troubleshoot and resolve customer concerns by identifying root causes, offering solutions, and escalating issues when appropriate.
Accurately document customer interactions, transactions, and feedback within CRM systems to maintain organized and up-to-date records.
Work closely with internal teams to meet customer needs and uphold service quality standards.
Stay up-to-date on company products, services, and policies to deliver informed and helpful support.