Customer Service Rep

ANDRITZ AG

1d•Onsite

About The Position

Reporting to the Plant Manager, this position requires a technical background to effectively understand and address the technical queries and requirements of our customers. This role serves as the primary internal customer contact and support for field personnel, overseeing the process from initial quote to the final shipment of the product to the customer.

Requirements

High School Diploma
3-5 years of relevant customer service experience
English language proficiency
Technology proficiency is essential
Word processing software proficiency
Spreadsheet software proficiency
Some accounting knowledge
Possess sound judgment
Customer service skills
Communication skills
Problem solving skills
Organizational/scheduling skills
Ability to prioritize effectively and multi-task

Nice To Haves

Associates Degree beneficial but not required
Advanced Microsoft skills are preferred
Relevant customer service experience in a manufacturing environment preferred

Responsibilities

Analyze financial data by collecting, monitoring, and creating financial models for decision support
Prepares all quotes, vets PO, ASE’s data sheet and creates Factory Order for production as required by the customer. Makes sure all information and updates pertaining to the production of the customer’s product is communicated to the ASE and customer.
Assists customers and ASE’s in selection of roll material, or compound for the cover application.
Responsible for communicating customer needs to Sales Field, Planning, Warehouses, and other Departments as needed.
Handles and process Customer complaints, returns and allowances.
Provides updates to customers on the status of their rolls in production while maintaining excellent communication skills.
Handles the more technical or complex service questions from customers and applies judgment in resolving service or technical problems falling within established limits of authority and knowledge.
Track shipments and proof of delivery as required.
Maintain Estimated Sales Dates and Requested Dates on each order to assist in Inventory Management for assigned territories
May provide work direction to others
Performs other duties and projects as required by management.