Customer Service Representative-SDU-Work From Home-MUST LIVE IN SAN ANTONIO TX

Systems & Methods, Inc. (SMI)

1d•$14•Remote

About The Position

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 54th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Position Overview Customer Service Representatives are responsible for responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements and other duties, as assigned. This position receives calls from child support customers and other stakeholders and responds following Standard Operating Procedures and contract requirements, processes correspondence in accordance with Standard Operating Procedures and contract requirements. Customer Service Representatives document correspondence and contacts in accordance with Standard Operating Procedures and contract requirements and are responsible for completing SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements.

Requirements

Knowledge of: Customer service techniques, including how to handle upset callers
Policies and procedures involved in SDU payment processing
Child support policies
SMI and state client’s child support system
Modern office practices, procedures, and equipment
Ability to: Interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs
Maintain accurate and interrelated records
Respond promptly to customer needs
Identify and resolve errors
Work with integrity and ethically
Work independently with little direction
Meet schedules and timelines
Work confidentially with discretion
Communicate effective, both orally and in writing
Apply interpersonal skills using tact, patience, and courtesy
Work varied schedules and overtime hours, as necessary
High school diploma or equivalent and at least one year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work
Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products
MUST LIVE IN SAN ANTONIO TX

Responsibilities

Responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements and other duties, as assigned.
Receives calls from child support customers and other stakeholders and responds following Standard Operating Procedures and contract requirements
Processes correspondence in accordance with Standard Operating Procedures and contract requirements.
Document correspondence and contacts in accordance with Standard Operating Procedures and contract requirements
Responsible for completing SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements.