CSR In Office

Paper Alternative Solutions, Inc • Town of Colonie, NY

10h • Onsite

About The Position

As a Call Center Representative placed by Paper Alternative Solutions Inc., you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will manage incoming calls, respond to questions, resolve issues, and provide clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment.
Bilingual candidates and recent college grads are strongly encouraged to apply...

Requirements

• 6 months or more experience dealing with the public.
• Excellent communication skills to understand and effectively respond to callers.
• Analytical skills to rapidly review and interpret data.
• Excellent keyboarding skills with PC and Windows operating system
• Interpersonal skill to respond in a concise and courteous manner.

Responsibilities

• Receive telephone calls and provide responses to callers.
• Identify situations that require further research and monitoring.
• Record all interactions in Microsoft Dynamics Customer Service module.
• Advise supervisor of issues and problems

Benefits

• Paid sick leave is accrued starting on the first day of employment in compliance with New York State Paid Sick Leave law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed