Customer Service Representative

Bedrosians Tile and Stone•Reno, NV

1d•Onsite

About The Position

The Customer Service Representative is the face of the company, building relationships with clients and providing solutions to ensure their vision is realized and enhancing their buying experience. This role is responsible for assisting all customer segments, including retail, contractor, fabricator, and wholesale. Key duties involve providing information about products, including availability, price, applications, limitations, and installation recommendations. The representative is also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes. As a liaison between Bedrosians and its customers, the ideal candidate will have an energetic and enthusiastic personality, pay close attention to detail, and uphold the highest standards of service. The goal is to please customers and resolve any issues with win/win solutions, maintaining a positive, helpful demeanor, and effectively listening and communicating. In some smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and/or Showroom Sales Representative positions.

Requirements

High School Degree or equivalent
Excellent email and computer skills
Positive attitude
Excellent and professional phone skills
Excellent verbal English communication skills
Detail-oriented
Self-motivated and proactive'willing to take the extra step!
Demonstrate integrity, professionalism, and perseverance
Possess a flexible work schedule
Ability to lift up to 65 lbs.

Nice To Haves

Prior customer service experience
Bi-lingual in Spanish

Responsibilities

Work cooperatively in team environment
Greet and assist customers with selections and follow-through on their orders
Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
Answer phone inquiries including over the phone orders
Assist with stock checks, pricing, freight quotes and processing orders
Process P/O's and receivings for product lines
Develop basic understanding of design and color
Resolve customer service issues
Multitask and prioritize work through effective time management
Maintain a neat and organized workspace
Work within the framework of the company's defined policies, procedures, goals, and directives.
Any other duties required of the position
Gain knowledge of all current and new product lines (in smaller locations with crossover duties)
Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol (in smaller locations with crossover duties)
Comply with all safety policies and protocols (in smaller locations with crossover duties)