Customer Service Representative

Royston Plant • Bessemer, AL

16d

About The Position

This role provides primary support for aftermarket parts and service activities, including warranty and non-warranty parts identification, quotation, and order processing through the ERP system. This position also supports Purchasing with purchase order completion as needed (up to 10%-time allocation). The focus is on accurate, time processing and effective coordination across departments to ensure customer needs are met.

Requirements

• Experience in parts support, service coordination, or purchasing functions preferred.
• Strong organizational skills and attention to details.
• Proficiency with ERP systems and Microsoft Office tools.
• Effective communication skills with customer and cross-functional teams.
• Ability to perform duties with limited supervision.
• Ability to multi-task in a fast-paced environment
• Ability and desire to work in a team environment.

Responsibilities

• Identify parts required for warranty and non-warranty service request.
• Prepare quotations and process orders in the ERP system.
• Ensure accuracy and completeness of order information for customers and internal teams.
• Provide order status updates and quality information to customers.
• Coordinate with Production, Purchasing, and Shipping to resolve issues and ensure on-time fulfillment.
• Assist with preparation and completion of purchase orders as directed by Purchasing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees