Customer Service Representative - June 2026 Start - Inbound Only

Principle Choice Solutions•Fayetteville, NC

4d•$17•Remote

About The Position

Join a team that makes a difference! Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! This is a fully remote opportunity! What You Can Expect from Us: Competitive pay: $21.97/hour = $17.20/hourly rate of pay + $4.77/ hour Health and Wellness Benefit (is available up to 40 hours per week) Remote Role: You can work from home! Full time employment with a set Schedule that will include working on evenings, weekends, and holidays during the Central Time zone Comprehensive health, dental, and vision. Paid time off, paid sick time 401(k) with employer matching Tuition assistance and employee support programs Paid training and all equipment provided Opportunities for advancement Friendly, business casual work environment

Requirements

U.S. citizenship (work sponsorship not available)
Two forms of valid ID (one must be a REAL ID or U.S. passport)
Ability to obtain and pass a VA government background check
Great communication skills and a desire to help others
Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.)
Attention to detail and reliable flexibility to work solo and on a team

Nice To Haves

1 year of call center experience
General office skills and knowledge of standard office computer equipment

Responsibilities

Answer incoming calls and assist customers with their questions.
Provide excellent service with a positive and understanding approach.
Document call details in our systems.
Solve problems and help customers find solutions.
Work with a variety of people and build positive relationships.
And other tasks, as needed.

Benefits

Competitive pay: $21.97/hour = $17.20/hourly rate of pay + $4.77/ hour Health and Wellness Benefit (is available up to 40 hours per week)
Remote Role: You can work from home!
Full time employment with a set Schedule that will include working on evenings, weekends, and holidays during the Central Time zone
Comprehensive health, dental, and vision.
Paid time off, paid sick time
401(k) with employer matching
Tuition assistance and employee support programs
Paid training and all equipment provided
Opportunities for advancement
Friendly, business casual work environment