Customer Service Representative

Pico Propane•Henderson, TX

21d•Onsite

About The Position

McAdams Propane in Henderson, TX is seeking a Customer Service Representative and Dispenser to join the team. The person will interact with customers by proactively addressing inquiries and resolving concerns in addition to providing service to customers at the propane dispensing station (as needed). Our Customer Service Representatives are committed to Service, Efficiency and Safety. Schedule: This position follows a standard Monday–Friday schedule. During the winter season, Saturday shifts (8:00 a.m.–12:00 p.m.) are required as part of our peak schedule.

Requirements

High school diploma or equivalent (required)
Minimum two (2) years of customer service experience
Excellent interpersonal, communication, and problem-solving skills
Service-oriented and the ability to resolve customer grievances
Proficient with computer skills and the ability to learn and use current and new software
Must be proficient with the current Microsoft Office Suite and the ability to learn and utilize different software
Ability to obtain propane certification within 90 days of employment
Must be able to lift up to 50 pounds as needed in order to safely assist with duties around the plant
Must pass pre-employment screening and background check

Nice To Haves

Experience in high-volume phone call settings (preferred)

Responsibilities

Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
Collects and enters orders for new or additional products or services
Forwards customer questions and concerns to the assigned specialist or other appropriate staff
Field customer questions and concerns; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
Ensures that appropriate actions are taken to resolve customers problems and concerns
Maintains customer accounts and records of customer interactions with details of inquiries, concerns, or comments
Scheduling and dispatching drivers and service crews to appropriate locations according to predetermined schedules, customer requests or immediate needs.
Relaying information such as work orders or other messages to and from service crews, drivers and customers.
Clean, inspect and refill empty propane tanks
Perform inspection and service on tanks as needed to include changing valves
Follow all safety protocol and wear appropriate PPE
Perform all other general duties as assigned