Customer Service Representative

Virginia Mason Medical Center • Lynnwood, WA

15h • Onsite

About The Position

Virginia Mason Franciscan Health, with a legacy dating back to 1891, provides exceptional healthcare across the Puget Sound area through a network of 10 hospitals and nearly 300 care sites. The organization is committed to healing the whole person – body, mind, and spirit – and is recognized for pioneering medical advances and numerous awards. Joining Virginia Mason Franciscan Health means becoming part of a team dedicated to delivering top-quality, professional healthcare in modern, well-equipped facilities, built on collaboration and shared purpose. As a Customer Service Representative in an ambulatory clinic, you will be a central figure, ensuring every patient feels respected and comfortable through seamless coordination and attentive service. You will uphold Virginia Mason's commitment to exceptional patient experiences. This role involves expertly managing calls, scheduling appointments, rooming patients, coordinating daily schedules, processing revenue, communicating test results, and warmly addressing patient concerns. Your work will continually leverage the Virginia Mason Production System to enhance efficiency and patient safety. Success in this role requires exceptional interpersonal skills, a proactive and organized approach, and a deep dedication to customer satisfaction, thriving in a collaborative, innovative clinic environment.

Requirements

• High School diploma or GED
• Six (6) months customer service or medical setting experience or Associate degree
• Professional demeanor with a positive, upbeat attitude
• Excellent organizational and interpersonal communications
• Detail oriented with ability to multi-task
• Capable to work independently with minimal supervision
• Ability to effectively present information and respond to questions from administrative and clinical staff, groups of managers, patients and physicians

Nice To Haves

• Knowledge of medical terminology

Responsibilities

• Manage calls
• Schedule appointments
• Room patients
• Coordinate daily schedules
• Process revenue
• Communicate test results
• Warmly address patient concerns
• Leverage the Virginia Mason Production System to enhance efficiency and patient safety

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees