Customer Service Rep -Spring Dance Hot Tub
Leslie's•Warwick Township, PA
•$20
About The Position
As a Customer Service Representative, you will be the first point of contact for our customers, delivering a friendly and professional experience. In this role, you’ll assist with scheduling service appointments, processing orders and payments, and providing product support. You’ll play a key role in ensuring customer satisfaction by addressing inquiries efficiently, staying organized, and maintaining a positive, solutions-focused approach in a fast-paced environment.
Requirements
- High school diploma or equivalent required; associate degree preferred
- Previous customer service or administrative experience
- Strong communication, organizational, and problem-solving skills
- Ability to multitask and stay organized in a fast-paced environment
- Proficiency in Microsoft Office and CRM systems
- Positive attitude and a genuine passion for helping others
- Team-oriented mindset
Responsibilities
- Provide exceptional customer service in person, over the phone, and via email
- Schedule service appointments and coordinate with technicians to ensure timely completion
- Accurately process orders, payments, and warranty claims
- Assist customers with product information and basic troubleshooting
- Maintain accurate customer records in CRM and POS systems
- Resolve customer concerns with empathy and efficiency
- Support daily office operations and administrative tasks as needed
Benefits
- competitive compensation
- extensive paid training
- comprehensive and flexible suite of benefits package
- 401K with company match
- team member discounts
- rewards for top performers
- career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
