Part Time Customer Service Representative
About The Position
The Tennis Center Customer Service Representative plays a crucial role in the daily operations of our Tennis Center. This position is responsible for providing exceptional customer service to both internal and external patrons, ensuring smooth operations, and maintaining a positive atmosphere. Reporting to the Tennis Center Customer Service Manager, this role involves various essential duties including customer interaction, facility upkeep, maintaining accurate records, and promoting safety initiatives. Hours Up to 18 hours per week. Various shifts available with both weekday and weekend options.
Requirements
- Valid Illinois driver's license (Class D)
- Current CPR/AED/First Aid certification required or training provided by the Park District
Responsibilities
- Provide accurate information to the customer.
- Establish and maintain a good working relationship with other employees.
- Communicate and collaborate with coworkers in all departments.
- Regularly communicate with the Tennis Center Assistant Manager on Park District matters.
- Work with other staff members to address facility, program and service issues.
- Accurately complete tasks in a timely manner.
- Make initiative to complete tasks with minimal assistance.
- Be familiar with facility operating hours, website content, program information, program changes (i.e., staffing, schedules, locations), special events, and other issues affecting customer service.
- Collect fees and balance cash receipts daily.
- Maintain accurate court sheets.
- Good decision making and the ability to effectively deal with upset customers is Support the District’s safety initiative including adhering to policies and procedures, performing your job in a safe manner, attending required training, seeking additional training as needed, promptly reporting accidents/incidents, and proactively addressing hazards in the workplace.
- Attend staff meetings.
- Attend scheduled customer service training sessions.
- Assist with maintaining lounge areas, locker rooms, hallways and towel service.
Benefits
- All Oak Brook Park District employees benefit from a work-life atmosphere, a complimentary Central Park Campus Membership for you, Program and Rental Discounts, continuing education opportunities, and 457 Defined Contribution Plans.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
