Customer Service Representative

Flow Control Group • St. Louis, MO

15d

About The Position

The Customer Service Representative provides exceptional customer services by processing transactions, responding to customer inquiries, and supporting the sales team as needed. They utilize technical expertise, vendors and internal resources to provide solutions to both internal and external customers.

Requirements

• High School Diploma or GED required
• Effective individual contributor with the ability to successfully work within a team.
• Excellent oral and written communication skills.
• Communicate and behave in a professional manner at all times.
• Strong organizational skills with the ability to prioritize effectively.
• Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint.
• Demonstrated sense of urgency with the ability to meet appropriate deadlines.
• Detail oriented and results focused.
• Commitment to providing exceptional customer service to both internal and external customers.
• Effective time management skills.
• Good mechanical aptitude with the ability to quickly grasp technical information.

Nice To Haves

• Experience using ERP systems – preferred

Responsibilities

• Respond to customer requests; status updates, returns, etc.
• Enter House customer orders into ERP system – P21.
• Enter quotes into ERP system – P21
• Follow up with vendors for late Purchase Orders as well as receipt of Purchase Orders.
• Provide support for field sales team as needed.
• Update daily promise dates in ERP system.
• Assist Accounts Receivables with customer past dues.
• Sort and distribute mail.
• Order office materials.
• Enter high volumes of data with accuracy and urgency.
• Proactively identify issues and provide solutions.
• Provides suggestions for cost savings, process improvement and enhanced customer service.
• Utilize ticketing system for communications with internal and external customers (Zendesk).
• Work closely with other departments to provide exemplary customer service.

Benefits

• Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
• Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
• Training: FCG University learning and training platform available to all employees offering over 80k courses.
• Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees