Customer Service Representative
About The Position
Ashland Inc. Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious? Are you always solving? Then we’d like to meet you and bet you’d like to meet us. Ashland has an exciting opportunity for a Customer Service Representative to join our Ashland LLC business at our Dublin, OH location. Candidate will be expected to be on-site for 4-6 weeks during the training period. After the training period is complete, this will be a remote role. This is a very visible, significant role within the Company and the Supply Chain function. This position will report to the Customer Service Supervisor.
Requirements
- Self-Starter with problem solving skills and excellent interpersonal skills
- Critical thinking in a fast pace environment; must be able to multi-task, problem solve, prioritize, and work under pressure
- Excellent follow up skills
- Microsoft Office Suite, must be proficient in using Excel and Windows 7 – 10
- Experience navigating through Internet Explorer and Chrome
- Must be authorized to work in the United States
Nice To Haves
- Bachelor’s Degree preferred
- SAP - Experience a plus
- Microsoft Outlook - Experience a plus
- CRM – Customer Relations Management Tool (SFDC-SalesForce)
Responsibilities
- First point of contact with clients, providing step-by-step solutions with patience and an approach tailored to each individual customer
- Process customer PO via direct order entry system
- Maintain customer profiles including billing / shipping / products / INCO Terms, Special Requirements
- Provide clients with resources or additional information on products and services
- Execute on strategies to pursue cost savings and commercial excellence
- Respond to customers’ needs for inventory, PO status, pricing, freight
- Process and follow up on customer complaints as it relates to customer orders/ invoicing issues, returns, quality
- Process debit / credit / return invoices, review for accuracy and completeness
- Establish and maintain effective relationships with internal and external customers including Sales, Production, Logistics and Quality departments
Benefits
- industry competitive salary and benefits
- pay-for-performance incentive plans
- a diverse work environment where employees feel challenged and valued
- opportunities for development and advancement throughout our global organization
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
