Customer Service Rep
About The Position
Paragon Tempered Glass, LLC, is a specialty fabricator offering custom glass solutions to numerous markets from two U.S.-based facilities. Products include both flat and bent tempered glass to meet demanding expectations of strength, thermal and aesthetic quality. As an innovative glass fabricator, we’re recognized for quality problem-solving and on-time performance across both small, custom lots and large production runs. Our global customer base relies on us to help it find top-quality, cost-effective solutions for new application challenges. Fabricating glass products is our only business, and our employees are passionate about maintaining their reputation as industry leaders.
Requirements
- Able to pass a pre-employment drug screen and background check.
- Strong communication skills, both verbal and written with the ability to build and maintain relationships with customers and company.
- Operate with a sense of positive energy and urgency.
- Participate and demonstrate cooperation, and teamwork within and outside the organization.
- Able to adapt to the company’s culture, work safely, and possess a positive attitude.
Nice To Haves
- Prior inside sales/ customer service experience is required; glass tempering is a plus.
- Post high school education in business administration, or a related field is a plus.
- Proven experience in a similar role, preferably in a manufacturing or glass industry.
- Proficiency in using MS Office applications.
- Solid understanding of regulatory requirements related to sales and confidentiality.
Responsibilities
- Process customer orders, including coordination and executing shipping and delivery logistics.
- Prepare shipments by verifying order accuracy and generating paperwork.
- Track shipments and proactively communicate updates and delays to customers.
- Resolve shipping issues such as lost, delayed, or damaged goods.
- Own the ordering and management of crates, ensuring cost efficiency and consistent availability.
- Help as needed internally in quoting new customers, new products, entering new orders.
- Establish and maintain customer pricing spreadsheets.
- Work with the team to get orders out on time.
- Generate and answer emails.
- Fill out new part data forms, file and maintain organized records.
- Work closely with the Sales team to be of any assistance for potential new customers and growth within the organization.
- Receptionist duties such as answering telephone calls, distribution of mail.
Benefits
- Medical, dental, vision, life insurance, flexible spending accounts, 401K with company match, paid time off, paid holidays, Retention bonus, Attendance bonus, employee engagement program, generous Profit-sharing program, Wellness Initiatives, and more!
- Culture committed to work-life balance.
- Programs in place to support professional development and career growth such as paid technical schooling and certification programs.
- The opportunity to work for a company that supports sustainability and is growing!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
