Customer Service Representative - Gary, IN

Signode • Gary, IN

5d • $23

About The Position

Summary: Manage the customer experience including processing and entering customer data in an accurate and timely manner; maintaining effective customer, sales and field service employee relationships; and striving for customer satisfaction by resolving issues in the most efficient and effective manner.

Requirements

• High School Diploma or GED required.
• 2+ years of customer service experience in manufacturing and/or distribution environment.
• Customer Focus
• Detail Orientated
• Interpersonal Savvy
• Energy
• Communication
• Listening

Nice To Haves

• Associates Degree in Business or related field preferred.
• Ticketing system experience, a plus.
• ERP experience, a plus, including quoting, order entry, and returns.

Responsibilities

• Accurately and timely enter orders into company ERP system.
• Communicate (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner.
• Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
• Ensure on-time deliveries through follow-up with scheduling, production and shipping departments.
• Coordinate filing, billing, and purchase orders with other departments.
• Follow up on past due accounts.
• Enter Quality complaints into the system to ensure proper recording.
• Ensure all credits issued are compliant to the quality compliant procedure.
• Produce product masters including very detailed product specifications.
• Maintain stock inventory for key customers, that includes purchase goods as needed for replenishment.
• Respond full circle to requests from customers, sales reps, and service reps.
• Collaborate with other departments to resolve customer issues and align with customers’ needs and requests.
• Identify issues in the process that can arise prior to releasing to production.
• Recommend ideas which enhance the overall customer experience.

Benefits

• Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more.
• Benefits begin the month following the hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees