Customer Service Representative

Pella Windows & Doors•Urbandale, IA

19d•$20 - $23•Onsite

About The Position

The Pella Urbandale location is seeking an experienced Customer Service Representative (CSR). This position is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. Our CSR team ensures customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. Assigned teams and tasks will vary based on business necessity. This is a full-time onsite role with a traditional weekday work schedule Monday - Friday 8am-4:30pm. Pella Family of Brands offers the following benefits: • Company sponsored benefits that include healthcare, dental, and vision plans • Company paid life insurance • Company paid short/long term disability insurance • Paid vacation • Paid sick and personal days • 9 paid holidays • Generous 401(k) plan with 4% company match • Tuition assistance • Employee discount The target pay range for this role is $20 - $23/hr., with eligibility to receive other supplemental earnings such as over-time. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data. About Pella Corporation As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023. At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development. With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?