Customer Service Representative
About The Position
TEKsystems is hiring a Customer Service Representative local to the Shelton, Ct area. This role is a TEMP role covering a LOA. 4-6 months Description Hybrid 2 days in office - Tues/Wed Client is looking for effective communicators, critical thinkers, and those eager to hit the ground running to join an expanding Customer Service team. Here we value your skills for attention to detail & organization, results-oriented strong work ethic, and working towards shared goals and targets. Here you’ll be responsible for: • Conveying critical information via Zendesk (tickets/email) on a daily basis with our customers and sales team. • Coordinate between all internal departments- marketing, operations, sales, logistics to ensure a smooth customer experience • Accurately process purchase orders from distributors (both data entry & oversight of automated order processing via Esker) • Enforce order-related policies including pricing discrepancies Additional Skills & Qualifications • Provide status information and handle resolutions • Evaluate and process warranty claims • Support end users with product information requests and any inquiries • Quickly respond to ecommerce customer requests/ questions • Represent a broad line of products across multiple brands and industry channels.
Requirements
- effective communicators
- critical thinkers
- attention to detail
- organization
- results-oriented strong work ethic
- working towards shared goals and targets
Responsibilities
- Conveying critical information via Zendesk (tickets/email) on a daily basis with our customers and sales team.
- Coordinate between all internal departments- marketing, operations, sales, logistics to ensure a smooth customer experience
- Accurately process purchase orders from distributors (both data entry & oversight of automated order processing via Esker)
- Enforce order-related policies including pricing discrepancies
- Provide status information and handle resolutions
- Evaluate and process warranty claims
- Support end users with product information requests and any inquiries
- Quickly respond to ecommerce customer requests/ questions
- Represent a broad line of products across multiple brands and industry channels.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
