Customer Service Representative
About The Position
Summary/Objective The Customer Service Representative will respond to customer inquiries and resolve issues or complaints. This includes supporting RBS and RLM customers through understanding and interpreting product applications, generating quote information, product solutions and managing internal scheduling conflicts. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prepare external communications such as memos, emails, email blasts, invoices, reports, and other internal correspondences. Daily update and maintain CRM data. Provide general documentation to customers such as invoices, credit memos, order acknowledgements, and quotes. Execute and manage RGA’s (return goods authorization). Create and distribute bills of lading documents, provide tracking and shipping information, pack lists and other requests from customers. Maintaining and updating documentation for both customer service and sales department, while creating and maintaining filing systems, both electronic and physical. Support customers by quoting and acknowledging orders for both standard product lines. Manage and provide customer updates and quotes in service and repair. Review government database for contract opportunities. Answer telephones to direct calls or provide information. Provide support to internal departments as needed. Train new employees in areas of customer service, sales department processes and policies. Any/all other duties as assigned.
Requirements
- Must be 18 years or older.
- High School Diploma/GED equivalent.
- 2+ years of experience in customer service or similar experience.
- 2+ years of experience using Excel and spreadsheet manipulation.
Nice To Haves
- Bachelor’s degree in business administration, communications, or a related field.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Familiarity with CRM software.
- Experience with an ERP software, preference with familiarity with MAPICS software.
- Experience in training and mentoring team members.
Responsibilities
- Prepare external communications such as memos, emails, email blasts, invoices, reports, and other internal correspondences.
- Daily update and maintain CRM data.
- Provide general documentation to customers such as invoices, credit memos, order acknowledgements, and quotes.
- Execute and manage RGA’s (return goods authorization).
- Create and distribute bills of lading documents, provide tracking and shipping information, pack lists and other requests from customers.
- Maintaining and updating documentation for both customer service and sales department, while creating and maintaining filing systems, both electronic and physical.
- Support customers by quoting and acknowledging orders for both standard product lines.
- Manage and provide customer updates and quotes in service and repair.
- Review government database for contract opportunities.
- Answer telephones to direct calls or provide information.
- Provide support to internal departments as needed.
- Train new employees in areas of customer service, sales department processes and policies.
- Any/all other duties as assigned.
Benefits
- Rockford Ball Screw believes a happy healthy employee is what makes our business work. We want to continuously invest in the people that make it happen.
- Rockford Ball Screw eligible employees have access to a comprehensive competitive package.
- Please visit our website at https://rockfordballscrew.com/contact/careers / for more information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
