Customer Service Representative
About The Position
ESSENTIAL JOB TASKS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ⦠Discuss Rohrer services to customers by telephone or in person, take or enter orders, and enter details about customer complaints in Notes. ⦠Enter sample requests & Send proofs and samples out for approval. ⦠Enter specs for approved items and archive artwork. ⦠Match P.O prices and items to art/rerun items. ⦠Attend production meeting to track jobs. ⦠Review and share information for processing customers’ requirements with Customer Service Team ⦠Data entry of print order information. ⦠Other duties as assigned.
Requirements
- Three to Five years’ experience in related field (printing or thermoforming preferred)
- Communicate effectively with customers, sales representatives, and vendors regarding orders
- Possess excellent communication and organizational skills
- Knowledge of OMS systems
- Proficient computer skills, including fast and accurate data entry skills
- Strong teamwork and leadership attributes
- Strong attention to detail to thoroughly complete work tasks
- Ability to manage multiple priorities in a fast-paced environment
- Customer service experience
- Capable of actively listening and comprehending to convey information effectively
Nice To Haves
- Knowledge of paperboard and/or thermoforming firm preferred
Responsibilities
- Discuss Rohrer services to customers by telephone or in person
- Take or enter orders
- Enter details about customer complaints in Notes
- Enter sample requests
- Send proofs and samples out for approval
- Enter specs for approved items
- Archive artwork
- Match P.O prices and items to art/rerun items
- Attend production meeting to track jobs
- Review and share information for processing customers’ requirements with Customer Service Team
- Data entry of print order information
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
