Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
Taking info calls and tours
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Employee discounts
Free uniforms
Opportunity for advancement
Training & development
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend