Customer Service Representative

Mainshares • Austin, TX

51d

About The Position

We’re looking for a Customer Service Representative (CSR) who is comfortable with a fast-paced, phone-driven environment. This role is highly interactive and requires strong communication skills to manage all aspects of customer service and scheduling for a busy home services company. If you are reliable, detail-oriented, and enjoy being a vital part of a small team, this is a great opportunity to build your career.

Requirements

• Excellent attitude
• Reliability
• Willingness to learn
• Prefers a small team setting where hands-on problem-solving and initiative are valued.
• Possesses strong organizational skills and attention to detail, especially when handling scheduling and tracking.
• Willing to take initiative to pitch in across various administrative areas and is open to occasional overtime opportunities during busy call periods.

Nice To Haves

• Familiarity with ServiceTitan

Responsibilities

• Call Management: Answer and manage a high volume of inbound service calls and customer inquiries.
• Scheduling & Follow-Up: Make outbound calls to schedule, confirm, or follow up on service jobs.
• Administrative Support: Support essential administrative functions, including processing warranties and rebate processing and assisting with various ad hoc tasks.
• Data Entry: Track and organize information accurately using Excel and Google Workspace (G Suite).
• System Use: Handle scheduling and updates using a service management platform (familiarity with ServiceTitan is a plus, but training will be provided).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees