Customer Service Representative

Air Control Home Services•Lake Havasu City, AZ

20h

About The Position

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, and air conditioning, and electrical systems. Our team works in a dynamic and fast-paced environment, where every day brings new challenges and opportunities to make a positive impact. The available schedules for this position will be: Monday - Friday from 8:00AM to 5:00PM Monday - Friday from 9:00AM to 6:00PM NOTE: Saturday work will be required on a rotating basis during peak season. The Big Task You will promote customer satisfaction by converting incoming customer calls into booked service appointments as well as making outbound calls to ensure our field personnel has a full schedule daily.

Requirements

One (1) year customer service experience.
Proficient in computer use, with experience navigating various software applications, including word processing, spreadsheets, and email systems.
Strong typing skills with high accuracy and attention to detail required.
Excellent communication skills and problem-solving skills.
Strong organizational skills and attention to detail.
Ability to work in a high-pressure, fast-paced environment.
Knowledge of phone dispatching systems.

Nice To Haves

Knowledge of Service Titan is preferred, but not required.
Bilingual candidates are preferred.

Responsibilities

Answer incoming customer calls and respond to emails, texts, submissions and chats promptly.
Address customer concerns and work towards finding satisfactory solutions.
Learn the call script in order to sound professional and authentic when speaking with our customers.
Participate in training so that you grow and develop as a professional.
Maintain and update our customer database with complete and accurate information.
Maintain communication with dispatch and your manager.
Learn the business and learn how to prioritize the most urgent customer calls.
Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
Record and report the service calls.

Benefits

Established Academy with leadership support and opportunity to add structure and long-term impact.
All curriculum materials provided.
Opportunity to influence the development pipeline for future technicians and leaders.
Top performers are among the highest paid in Mohave County.
Company-Paid Health Insurance and Short-Term Disability.
Voluntary Dental, Vision, Life, Supplemental Life, and Long-Term Disability.
401(k) with Company Match.
Paid Time Off and Company-Paid Holidays.
Ongoing professional development.
A family-oriented culture focused on accountability, growth, and teamwork.