Customer Service Representative - Springdale

Sam's Furniture•Springdale, AR

2d•Onsite

About The Position

Sam’s Furniture is Northwest Arkansas' largest furniture destination. More than furniture, the company is also very active in the community as well as around the world. Our company mission statement is to be the BEST furniture store in Arkansas... while serving Others in Our Community, and Around the Globe. At our company, we value our customers and strive to provide 6-star service. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and building positive relationships. If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we would love to hear from you. Join our team and make a difference in the lives of our customers. Apply today! About Sam's Furniture: Sam’s Furniture was established in 1994 & is Northwest Arkansas' largest furniture destination. At our company, we value our customers and strive to provide 6-star service. More than furniture, the company is also very active in the community as well as around the world. Our company mission statement is to be the BEST furniture store in Arkansas... while serving Others in Our Community, and Around the Globe.

Requirements

Excellent communication skills, both verbal and written
Strong problem-solving and analytical abilities
Accuracy & detail-orientation
Ability to work independently and as part of a team
Proficient in using computer systems and software applications
Reliable transportation to & from work
Must be willing to work assigned schedule
Must be able to stand up to 8 hours
Driver's License (Required)

Nice To Haves

Previous customer service experience is preferred, but not required

Responsibilities

Make outbound calls to customers to provide assistance and support
Analyze customer needs and provide appropriate solutions
Maintain accurate and detailed records of customer interactions
Follow up with customers to ensure satisfaction and resolve any issues
Collaborate with team members to improve customer service processes and procedures
Creating & filing paperwork (invoices, financial slips, etc.)
Checking out customers whether the payment is cash, check, credit-card, or financing
Reconciling your drawer at the end of shift
Must be willing to work weekends and most holidays

Benefits

Health Insurance (Medical, Vision, Dental, Life, Accidental, Short-Term Disability)
4 Paid Holidays (Christmas, Easter, Thanksgiving, Birthday)
Employee Discount
IRA Contribution Matching
Paid Time Off/Vacation
401(k) Matching
Insurance (Including Dental, Medical, & Vision)
On-the-Job Training
Paid Birthday Off
3 Paid Holidays (Closed Easter, Thanksgiving, & Christmas)