Customer Service Representative
About The Position
The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files.
Requirements
- 4 plus years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.
- Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
Nice To Haves
- Knowledge of hose and gasket industry preferred
Responsibilities
- Sell industrial hose and gasket products and maintain customer accounts
- Take orders on the phone and over the internet
- Enter orders and product quotes into the computer system
- Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
- Estimate delivery dates based on knowledge of production and delivery schedules and inventory
- Prepares reports of business transactions in company database
- Works with account managers to keep account activities up to date
- Investigates and resolves customer problems with deliveries
- Other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Rental and Leasing Services
Number of Employees
501-1,000 employees
