PS Customer Service Representative - Remote Bilingual Required

Conifer Health Solutions

23d•$15 - $22•Remote

About The Position

The purpose of the Customer Service Representative position is to support the Customer Service Call Center as it relates to physician billing for multiple clients.

Requirements

High School degree or equivalent required
At least 1 year experience in a medical customer service role preferred
Previous experience in a call center environment preferred
Proficiency in Microsoft Outlook, Excel and Word required
Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus
Answer patient calls within the guidelines of call center metric objectives
Ensure appropriate HIPAA compliance guidelines
Adhere to work schedule and follow call center phone procedures
Maintain professionalism and confidentiality
Must be able to work in sitting position, use computer and answer telephone
Ability to travel
Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

Responsibilities

Handle a large call volume while ensuring quality customer service and patient satisfaction
issues not resolved during conversation with patient/guarantor
Ability to complete other related customer service duties as assigned

Benefits

Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

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