Customer Service Representative

Celeros Flow Technology

12d•$65,000 - $70,000•Onsite

About The Position

As a Customer Service Represtative with our team, you will respond to customer telephone and/or written inquiries regarding product selection, placement of orders, quotations, and complaints to include returns/credits, shortages and adjustments, expediting, and requests for literature. You will evaluate and perform various tasks daily to ensure that customer needs are met, contact other internal company departments such as production control and shipping/receiving to communicate requirements and expedites and update/maintain customer computer database and manual recordkeeping systems for customer accounts. Includes the following: Quote Copes Vulcan products to customers using the companies’ tools, policies and procedures. Diligently follow up open quotes directly with customer as required by the supervisor Ensure that companies quote log / CRM is updated accordingly Receive customer orders and complete all associated data entry for placing orders in ERP systems. Set-up sales orders for order entry daily. Perform order entry responsibilities daily including adding new orders, adding items to existing orders, changing orders, changing items on existing orders, cancelling orders, and cancelling items on existing orders. Key contact for customer requests on open orders. Review customer complaints and issue returned goods numbers or initiate corrective action. Process credits for returned goods under warranty. Provide shipping with updates on preferred shipping methods for customers. Fulfil all customer requests for catalogues and literature. Update and maintain work instructions according to ISO9000 procedures as required. Update and maintain customer master files daily as needed. Performs a lead role in maintaining customer satisfaction and relations. Assist with invoice and payment resolutions.

Requirements

Proven discretion with highly confidential information/documents. Must have high degree of integrity, discretion and judgment.
Must have the ability to manage diverse volume of work and manage appropriate priorities which involve a high frequency of change.
Must have strong ERP skills.
Strong computer skills including expertise in Microsoft Word, Excel, PowerPoint and Lotus Notes preferred. Ability to quickly develop proficiency in new programs.
Exceptional attention to detail, accuracy, and professionalism.
Well organized.
Strong communication skills and interpersonal skills.
Able to remain extremely professional, composed, and competent in a multi-task, rapid change environment.
Associate degree (A.A.) or equivalent from a two-year college or technical school.
3-5 years of experience and demonstrated success as a customer service representative or similar in a manufacturing environment.
SAP experience required.

Responsibilities

Quote Copes Vulcan products to customers using the companies’ tools, policies and procedures.
Diligently follow up open quotes directly with customer as required by the supervisor
Ensure that companies quote log / CRM is updated accordingly
Receive customer orders and complete all associated data entry for placing orders in ERP systems.
Set-up sales orders for order entry daily.
Perform order entry responsibilities daily including adding new orders, adding items to existing orders, changing orders, changing items on existing orders, cancelling orders, and cancelling items on existing orders.
Key contact for customer requests on open orders.
Review customer complaints and issue returned goods numbers or initiate corrective action.
Process credits for returned goods under warranty.
Provide shipping with updates on preferred shipping methods for customers.
Fulfil all customer requests for catalogues and literature.
Update and maintain work instructions according to ISO9000 procedures as required.
Update and maintain customer master files daily as needed.
Performs a lead role in maintaining customer satisfaction and relations.
Assist with invoice and payment resolutions.