Customer Service Representative
About The Position
Carboline is seeking a proactive, knowledgeable, and passionate Customer Service Representative to enhance our team's capabilities and drive exceptional customer experiences . This person will manage the entire order cycle from placement of the order through shipment and billing. Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM’s market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
Requirements
- High School Degree or equivalent
- 4+ years of Customer Service Experience
- This position requires minimal physical activity but does require computer usage for an extended period up to 8 hours in a day.
- No unusual environmental, lifting, or exertion requirements are associated with this position.
Responsibilities
- Process customer orders accurately from multiple channels (sales reps, email, phone queue), ensuring correct pricing and discounts.
- Oversee the entire product journey, from manufacturing and scheduling to shipment and final delivery.
- Ensure product availability by prioritizing and negotiating with expeditors.
- Collaborate with CS Manager to initiate expediting and improve delivery schedules.
- Proactively monitor order status and communicate updates to customers and sales reps.
- Collaborate with production and expediting teams to ensure customer expectations are fulfilled.
- Propose and report inventory adjustments to the Supply Chain Manager.
- Adhere to all policies regarding stock and no-charge orders, special charges, quality, credit, freight recovery and commission structures.
- Facilitate all paperwork for any requested returns (RGA’s) or credit memos.
- Proficient in product usage, measurement systems, packaging, production processes, and computer reporting.
- Perform additional tasks and responsibilities as assigned by management.
- Demonstrates active commitment to the company's safety and quality initiatives.
Benefits
- We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions.
- Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
- Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
- “In order to be the best, we must hire the best.”
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
