Customer Service Representative

Bailey's Comfort Services•Augusta, GA

40d•$16

About The Position

Customer Service Representative (CSR) – Bailey’s | Augusta, GA High Energy. Detail-oriented. Driven to Book the Call. Bailey’s is growing, and we’re looking for a Customer Service Representative who brings strong phone energy, follows process, and takes ownership of every customer interaction. This role is more than answering phones — it’s about converting calls into booked appointments, following up proactively, and delivering a consistent, professional customer experience every time. If you thrive in a structured environment, can confidently follow a script, and love the challenge of hitting daily booking goals, we want to talk to you.

Requirements

Strong phone presence and high energy
Ability to confidently follow a script and handle objections
Driven to book calls and hit daily/weekly goals
Proactive — you don’t wait to be told what to do
Excellent communication and listening skills
Organized and detail-oriented
Comfortable working in a structured, performance-based environment

Nice To Haves

Home services or call center experience preferred

Responsibilities

Answer inbound calls with enthusiasm and professionalism
Follow a proven call script to ensure consistency and maximize booking rates
Book service calls accurately and efficiently
Make outbound follow-up calls on unscheduled estimates, memberships, and service opportunities
Proactively work call lists to generate additional appointments
Enter accurate notes and customer details into Service Titan
Maintain a positive, team-focused attitude in a fast-paced environment