Customer Service Representative
About The Position
The Customer Service Representative will provide excellent customer service, build stronger relationships with existing customers, develop new ones, and support multiple JPE Regional Sales Managers. The position will be the primary point of contact for JPE’s many MRO customers and be a key member of the sales team supporting commercial airlines and JPE’s largest customers. As an Inside Sales Associate the position will act as the Regional Sales Manager’s internal advocate and will work with multiple departments across the organization always ensuring the best customer service. The position is in the Sales and Marketing department and reports to the Inside Sales Manager.
Requirements
- 2+ years of experience working in an aviation related inside sales role strongly desired.
- Motivated self-starter with outgoing phone personality.
- Detail oriented with strong analytical reasoning required.
- Strong Microsoft Office skills required, with an emphasis on MS Excel.
- Sales experience in a manufacturing / distribution environment, handling multiple product lines with strong emphasis on cross-selling, price negotiation, and follow up.
- Must have excellent communication skills, both oral and written.
Nice To Haves
- Four-year degree highly favored
Responsibilities
- Become familiar with JPE parts and other distribution lines/parts.
- Utilize JPE’s ERP system to respond to RFQs and correctly fulfill orders.
- Evaluate customer quotes/orders for cross-sell opportunities and follow up.
- Compile sales opportunity analyses as required.
- Track sales opportunities identified in JPE’s CRM.
- Research and identify new sales opportunities.
- Proactively approach customers with new product offerings.
- Maintain strong relationships with current customers.
- Expand customer base.
- Coordinate efforts across different JPE departments to provide the highest level of service to customers.
- Support outside sales force.
- Other duties as assigned.
Benefits
- flexibility in start times with manager approval
- paid vacation, and sick/personal leave along with health, dental, vision, life and other insurance options and 401k benefits with a matching contribution
- annual training/education budget for all employees
- referral bonuses for new hires
- complimentary snacks and drinks
- small on-site gym
- company events and philanthropy opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
