Customer Service Representative

Safeguard Medical

11h • $30,000 • Onsite

About The Position

Join Safeguard Medical – Where Purpose Meets Innovation At Safeguard Medical, we’re not just shaping the future of emergency medicine—we’re saving lives. We combine deep expertise with world-class equipment to empower first responders to act confidently and effectively when every second counts. Our mission is clear: To equip and enable responders at every skill level to preserve life in any environment. Our vision is bold: To simplify emergency medicine so that all responders have the confidence and tools to intervene when it matters most. Our purpose is powerful: To bring together life-saving products and the knowledge of emergency medical skills that preserve life. From category-leading medical devices to hyper-realistic SIMBODIES simulations, and a presence in key markets around the world, we’re building a global movement—one that gives first responders the tools they need to make a difference in the toughest conditions. If you’re driven by impact, inspired by innovation, and ready to grow in a company that’s changing lives —this is your moment. About the Role We’re on the lookout for a passionate Customer Service Representative to join our team in Hereford. This isn’t just a job—it’s a chance to be part of something bigger. At Safeguard Medical, every role plays a part in our mission to preserve life and deliver excellence across the globe. Let Me Tell You What You’ll Be Doing in This Role As a Customer Service Representative, you’ll be right at the heart of our mission to preserve life. Here’s what your day-to-day might look like:

Requirements

• You thrive in a team and bring a positive, can-do attitude to everything you do
• You’re passionate about helping others and want to be part of something that truly matters in emergency medicine
• Bachelor’s Degree preferred with at least 5 years’ experience with related customer service/sales support responsibilities a combination of experience and education may be substituted.
• Must be computer proficient to include Excel, Word, Outlook, PowerPoint, and ERP systems.

Nice To Haves

• Microsoft Dynamics 365 and CRM a plus.

Responsibilities

• Support and maintain high performance standards while servicing multiple key strategic customers across a diverse portfolio of products and services.
• Provide relevant and timely customer data to the Sales team in advance of sales calls, including preparation of reports, presentations, and sales activity metrics.
• Work closely with the Quality team to escalate product quality concerns, including product failures.
• Act as a collaborative team player within the Customer Service department and support or lead cross-functional process improvement initiatives to drive positive operational impact.
• Operate within customer portals to retrieve purchase orders, confirm delivery dates, and perform tasks aligned to defined go-to-market strategies for select customers.
• Respond to customer requests promptly via telephone, email, or in-person interaction, maintaining a positive, empathetic, and professional tone with a “one call resolution” approach.
• Analyse customer inquiries and either resolve directly or forward to the appropriate Sales team member, ensuring full follow-through and resolution.
• Ensure an effective and efficient Order-to-Cash process.
• Support revenue growth by identifying opportunities and contributing to departmental performance objectives.
• Identify shipments that can be executed ahead of planned schedule dates and coordinate with logistics and shipping teams to expedite deliveries, enhancing customer satisfaction.
• Support business-critical decision-making impacting daily, monthly, and quarterly financial performance.
• Undertake additional tasks as defined by the Sales team and approved by the Customer Service Manager International.

Benefits

• Competitive pay & performance bonus – because your impact deserves recognition
• Government-backed pension scheme – with a 5% employer contribution to help secure your future
• Generous holiday allowance – time to recharge and enjoy life outside of work
• Employee Assistance Program (EAP) – confidential support when you need it most
• Comprehensive insurance packages – peace of mind for you and your loved ones
• Tuition reimbursement & referral programs – invest in your growth and help us grow too

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level