Customer Service Representative

Petro Home Services•New York, NY

19d

About The Position

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues. Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you! As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service. As a Customer Service Representative, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization.

Requirements

High School Diploma or Equivalent
1-2 years in a customer-facing role; prior experience in a customer service setting preferred
Ability to work well in a fast paced environment
Excellent telephone skills
Strong troubleshooting abilities
Solid negotiating skills
Computer proficient
Must be flexible for weekday and weekend shifts

Responsibilities

Preparing account changes
Troubleshooting and resolving customer issues
Identifying and acting upon potential new sales opportunities
Assisting with customer retention
Working with other departments to ensure timely resolution of customer issues
Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines