CSR Service

Eastern Propane • Rochester, NH

2d

About The Position

This position is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue. Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential.

Requirements

• Education: Minimum of high school diploma or GED equivalent
• Experience operating a multi-line/function phone system

Responsibilities

• Accurately and appropriately manage and respond to customer questions, concerns and inquiries
• Take incoming calls from Service Technicians and provide servicing and dispatch support
• Timely and accurate managing of the service call scheduling and dispatching.
• Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction
• Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts
• Filing of customer documentation in appropriate folders
• Other duties as assigned

Benefits

• Extensive benefits including 100% paid insurance options
• Matched 401(k) options
• Employee & family fuel discounts for your home
• State of the art Training Center
• 3.5 Weeks paid time off + 7 paid holidays
• Veteran’s Day paid holiday for active military and veterans
• Opportunity for growth
• Complimentary coffee, snacks, and Thanksgiving turkey
• Shortened summer hours – full pay, shorter days
• Wellness reimbursement (gym, exercise classes, and more)
• Tuition reimbursement
• Additional voluntary benefits
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees