Customer Service Representative

MTM Transit•Eugene, OR

4d•$18•Remote

About The Position

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. MTM is growing and hiring Remote Customer Service Representatives to support our Lane County operations. All candidates must reside in Eugene, OR or surrounding cities to be considered for this position. The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of Medical Transportation Management (MTM).

Requirements

High school diploma or G.E.D equivalent
Minimum typing speed of 30 wpm or greater
Knowledge of Microsoft Outlook and Word
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Nice To Haves

Previous experience working in a customer service call center
Exemplary communication and phone skills
Outstanding organizational and multi-tasking skills
Ability to maintain high level of confidentiality

Responsibilities

Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems
Listen and obtain information from callers in a professional, systematic and organized manner
Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
Assume responsibility for self-development and career progression
Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals
Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards
May be required to work weekends and/or holidays, as needed
Maintain confidential information standards within a fast paced environment
Relate to a diversity of customers and requests
Identify with customer needs and circumstances
Tactfully question and obtain necessary information
Recognize, handle and refer situations of an emergent nature