Customer Service Representative

Busch Products • Syracuse, NY

8d

About The Position

Employee-Owned Premier Countertop Company is looking for an entry-level Estimating/Educator Customer Service Representative for a growing company in Syracuse. Full-time, Monday through Friday! JOB SUMMARY: Respond to customer inquiries regarding, product offerings, company services, product pricing, order status, and delivery schedules. Provide excellent customer service by utilizing in-depth knowledge of company products, services and or product specifications.

Requirements

• High school diploma or GED required.
• Strong written and oral communication skills to interact with customers, vendors and co-workers in a professional and helpful manner in person or via phone or written correspondence.
• Strong problem solving and analytical skills.
• Ability to persuade and influence others.
• Ability to create, compose, and edit written materials.
• Excellent organizational, interpersonal, and written communication skills.
• Ability to send/receive email messages, post information to a database or spreadsheet, and perform basic word processing and/or data entry.
• Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing accounting work, using a computer terminal, and/or extensive reading.
• Ability to discern colors and patterns.
• Ability to sit for extended periods of time, walk, talk, hear, push, pull, reach, stoop, kneel, crouch, or bend, climb, and perform repetitive motions.
• Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Ability to operate various office equipment including computer, printer, telephone, fax machine, and copier.

Nice To Haves

• Previous sales experience strongly preferred.

Responsibilities

• Follow up on customer inquiries for product offerings, pricing, and delivery information.
• Respond to customer inquiries via phone, mail, fax and showroom visits and prepare sales quotes for current and/or potential customers.
• Interface with production staff to discuss customer requirements and or product specifications.
• Review customer specifications, layouts, and product dimensions to develop product pricing and convey information to customers as requested.
• Meet with clients in showroom, explain materials, edges, options, and show them materials.
• Respond to customer requests for product samples and ensure samples are delivered within requested time frame.
• Perform related duties as required to meet department and or company objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED