Customer Service Representative, Day Shift (Entry Level, M-F) - Kapolei, HI ($1,000 Sign-on Bonus!)

Johnson Brothers•Kapolei, HI

34d•$17 - $18•Onsite

About The Position

Johnson Brothers of Hawaii has been operating for the past 34 years on the island providing quality products and services. We are seeking an individual with outstanding communication skills to join our Customer Service team at our Kapolei office. You will be handling customer orders for computer entry and solving complex customer service issues with customers and the sales management team. The successful candidate must be self-motivated, able to work independently as well as part of a team, and have a positive and superior customer focus. The expected pay range for this role is $17.00/hr - $18.00/hr. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon several factors, including but not limited to the candidate's qualifications, education, experience, internal equity, union status (where applicable) and alignment with market data. Johnson Brothers offers eligible team members and their dependents comprehensive health benefits and programs, which include medical, dental, vision, life insurance, health savings and flexible spending accounts. Other benefits for eligible team members include 401(k) with an employer match, short term disability coverage, company-paid long term disability insurance, generous paid time off (PTO) plans and paid parental leave.

Requirements

2+ years of accounting and customer service experience and/or a 2 year college degree
Excellent communication skills both internally and externally and at all levels
A passion for learning and growing with us
Proven ability to work independently and is reliable
Attention to detail is critical, accuracy is a must
Ability to find ways to increase efficiency
Effective problem-solving skills when encountering new and unique challenges
Excellent skills with the entire MS Office Suite
AS400 experience is preferred

Nice To Haves

AS400 experience is preferred

Responsibilities

Provide excellent service and support to our customers and internal teams
Timely responses to customer inquiries regarding their account
Build and maintain customer and sales relationships
Ensure proper pricing levels for specific customers are entered timely and accurately
Assist customers and sales staff with new account set up and troubleshooting
Work with sales support teams to issue product samples
Act as a liaison for our National Chain accounts
Back up receptionist on a rotating schedule and as necessary
Communicate with sales and operations for account reconciliation assistance
Offer product guidance and knowledge when necessary
Maintain our database using our proprietary software also used by our customers.
AR duties - researching and resolving invoice discrepancies
Run and distribute daily reports