Customer Service Representative

Dreisbach Enterprises•Oakland, CA

26d•$22 - $24

About The Position

Dreisbach has been serving our customers with the pride and integrity of a family-owned company for over 50 years. We are a Third Party Logistics provider; our core business is Refrigerated Warehousing and associated services. We are committed to superb customer service, reliability, innovation, agility and high quality employees. Our facilities and transportation divisions are strategically located to take advantage of business opportunities throughout the West Coast, whether it is international cargo through the Port of Oakland, retail and wholesale distribution or agribusiness from the Central Valley. We are currently looking for qualified candidates to join our Customer Service Department.

Requirements

Previous customer service experience required; billing experience preferred
Ability to multi task, trouble shoot, and work under pressure
Applicants must be detailed oriented, organized and highly accurate
Computer skills including data entry, emails,
Excellent communication skills both verbally and written
Successful candidates will be required to pass a post offer. pre-employment drug screen.

Nice To Haves

billing experience preferred

Responsibilities

Answer all questions/concerns for our customer
Notifying the customer of any issues that arise
Generate all customer orders as scheduled
Generate work orders for the warehouse to perform the requested task by the customer
Communicate customers' timelines, special needs, instructions, and requirements to our Operations team
Monitor the customer’s inventory level and notify/email accounting for approval prior to clearing out their account
Troubleshoot and resolve customer issues in a professional manner
Generate written procedures for each account
Assist in other areas as needed

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