Customer Service Representative

Western Aircraft • Boise, ID

24d • Onsite

About The Position

The Customer Service Representative is responsible for ensuring each customer has a pleasant experience at Western Aircraft by providing a friendly welcoming atmosphere, and exceptional service through anticipating needs and proactively offering services. It is the expectation that all customer requests will be performed in a timely, professional manner. This person will act as the face of Western Aircraft and be the first point of contact for all visitors.

Requirements

• Minimum two (2) years’ experience in a customer service role
• Pass pre-employment drug screen and background check
• Ability to obtain Airport Issued security badge
• Valid Driver’s license

Responsibilities

• Answers telephones, takes and relays messages to appropriate personnel in a timely manner
• Documents service requests by completing an aircraft arrival form
• Coordinates customer lodging accommodation requirements
• Insures rental cars are ordered, on-site, and clean prior to customer arrival
• Greets arriving/departing customers
• Facilitates customer and vendor catering requests
• Communicates service requests to personnel in Line Service, Maintenance and Avionics via telephone and two-way radio
• Informs customers of other services provided by Western Aircraft

Benefits

• Medical, dental, vision
• Short term & Long term Disability - paid 100% by Company
• Life & Accidental Death and Dismemberment - paid 100% by Company
• Paid vacation, holidays, sick leave, jury duty, bereavement
• Health Savings Account or Health Reimbursement Account (employer contributions tied to participation in wellness program)
• 401K & Roth 401k with employer match
• Flexible Spending programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees