Peoples Bank Customer Service Representative (Bank Teller)

Peoples Bank • Coupeville, WA

just now

About The Position

As a Customer Service Representative, you will provide new and existing customers with high quality service and specialize in assessing customer needs. You will be able to perform teller transactions and maintenance with high regard to detail, anticipate customer needs, and recommend products and services in a professional, courteous, and friendly manner.

For over 100 years, Peoples Bank’s philosophy of “People First” has created an unwavering commitment to our employees, customer, and local communities. Our purpose is to serve our communities with honesty, integrity, respect, and commitment – and our promise, “A Higher Level of Service” always starts and ends with people. We strive to be the “Best Community Bank in the Pacific Northwest” and that endeavor includes being the “Best Employer in the Pacific Northwest”.

Requirements

• You have a High School Diploma, G.E.D. or equivalent.
• You are enthusiastic about providing a high level of customer service.
• You have a minimum of two years’ customer service and cash handling experience.
• You preferably have some experience with Outlook, Word, and Excel preferred.
• You can perform multiple tasks simultaneously.
• You have strong interpersonal skills including professional etiquette and service mentality.
• You are skilled at business communication, both verbal and written.
• You have a strong professional demeanor and high regard for confidentiality.
• You can drive to other Peoples Bank locations and off-site for meetings and/or training as required.
• You have the ability to model the Peoples Bank Mission, Vision, and Values.

Nice To Haves

• You preferably have some experience with Outlook, Word, and Excel preferred.

Responsibilities

• Providing our customers with a high level of service.
• Accurately processing customer checking, savings, loan, and CD transactions.
• Performing customer and account level maintenance.
• Processing customer inquiries such as account, loan, debit card, account transfers, and research requests.
• Assessing customer needs and making product/service recommendations or appropriately refer to our banking partners.

Benefits

• We share our success with you through Profit Sharing, Incentives, and other Bonus Structures, based on your position.
• We enjoy a healthy work/life balance by offering 12 days of paid vacation, 2 paid wellness days, 2 days of paid community service time, as well as paid sick leave that is accrued based on hours worked. Our employees will also enjoy 11 paid holidays throughout the calendar year.
• We understand that wellness needs can look different for everybody, so we provide a full suite of Health benefits to employees and their families that include Medical, Dental and Vision Insurance, Mental Health Resources, and a $200 annual reimbursement for wellness related expenses.
• We invest in your financial security by providing an 8% 401(k) employer match and safety net of life and disability plans.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED