Customer Service Representative

Anticimex•Fort Myers, FL

25d

About The Position

Essential Duties and Responsibilities This position will serve as the main contact and face of the company for our customers. You will provide outstanding customer service in a timely, upbeat, and friendly manner. For many people, you are their first experience with our company, so making a great first impression is important in this role. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping customers with their needs. After each interaction, we want to make the customer feel valued and appreciated. Answer billing questions, schedule services, address concerns Assist technicians with customer accounts Make outbound calls regarding billing and setting up appointments Monitor emails and respond to customers via email in a timely fashion Deescalate calls or direct them to the proper department for assistance Communicate closely with the field team, managers, sales team, and other departments Educate customers on service plans, minor pest knowledge, and general information Assist your teammates and managers whenever needed Practice honesty, integrity, and passion every day Assist customers with a friendly, upbeat, and helpful attitude each time Resolve customer calls or emails in a timely and accurate fashion Communicate and share information in a professional and kind manner among other teammates while following the manager’s instructions Take the initiative to problem solve, research, investigate, and come up with solutions for customers’ concerns Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Front, routing software, and other programs that are crucial to our Customer Care Center Other tasks as assigned Qualifications and Education Requirements One or more years of administrative/office experience Strong verbal and written communication skills Required Skills Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) The ability to multi-task and thrive in a fast-paced environment The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused High School Diploma or equivalent Preferred Skills One year call center experience Physical Requirements Prolonged periods of sitting at a desk and working on a computer We’re proud to serve you. We’ve grown a lot since we began in 1971, but we’re still focused on making our customers’ lives and our communities better. The technologies we use may have changed, but our commitment to our neighbors never will. The very best quality and service — guaranteed. Turner Pest Control has come a long way — today, we're one of the fastest-growing companies in Florida and South Georgia, and we're ranked in the Top 100 pest control companies in the country. We're also designated as a QualityPro Certified company, a distinction earned by less than three percent of U.S. pest control providers.

Requirements

One or more years of administrative/office experience
Strong verbal and written communication skills
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
The ability to multi-task and thrive in a fast-paced environment
The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused
High School Diploma or equivalent

Nice To Haves

One year call center experience

Responsibilities

Answer billing questions, schedule services, address concerns
Assist technicians with customer accounts
Make outbound calls regarding billing and setting up appointments
Monitor emails and respond to customers via email in a timely fashion
Deescalate calls or direct them to the proper department for assistance
Communicate closely with the field team, managers, sales team, and other departments
Educate customers on service plans, minor pest knowledge, and general information
Assist your teammates and managers whenever needed
Practice honesty, integrity, and passion every day
Assist customers with a friendly, upbeat, and helpful attitude each time
Resolve customer calls or emails in a timely and accurate fashion
Communicate and share information in a professional and kind manner among other teammates while following the manager’s instructions
Take the initiative to problem solve, research, investigate, and come up with solutions for customers’ concerns
Utilize and become familiar with technology new and old.
Use Microsoft Teams, Outlook, Front, routing software, and other programs that are crucial to our Customer Care Center
Other tasks as assigned