Part-time Customer Service Representative

Feed the Children•Oklahoma City, OK

14h•Onsite

About The Position

At Feed the Children, we recognize the value of outstanding people, and we are looking for compassionate changemakers to join our team. We pride ourselves on cultivating a collaborative workplace where employees experience productive and rewarding employment and feel engaged in our mission to end childhood hunger. Our passionate team shares a deep sense of purpose, and we dream big to solve complex problems and create positive impact in communities around the world. Feed the Children is recognized by Candid with its Platinum Seal of Transparency and is accredited by the BBB Wise Giving Alliance. The organization has received a 4-star rating from Charity Navigator and is consistently recognized on the Forbes Top 100 Charities list. We are currently in search of a Customer Service Representative (Donor Engagement Owner) to join our Global Experience Center team! The Customer Service Representative (Donor Engagement Owner) is the first point of contact for Feed the Children, every day in every way. The right candidate will go above and beyond, leaving our customer with a second to none experience. As a leading anti-hunger organization, Feed the Children is committed to ending childhood hunger. For children everywhere, we believe that having enough to eat is a fundamental right. Feed the Children is a global movement focused on ending childhood hunger in the U.S. and around the world. Working alongside communities, we provide food, essentials, and opportunities to children and families who need them most so every child can survive and thrive. We are committed to helping families experiencing hunger and hardship so children have what they need to stay healthy, learn, and grow. By uniting people and inspiring action, we work to create a world where no child goes to bed hungry. Compassion has no borders. We believe that every child deserves a chance to thrive.

Requirements

High School diploma or GED required.
1+ year of experience in the field of customer service in a call center environment
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Nice To Haves

1+ year customer service experience and completion of university, college, technical, vocational or specialized course, preferred

Responsibilities

Answer calls to customer service and work to answer questions related to those calls.
Effectively communicate the vision of Feed the Children to our donors and work to solicit donations and promote current fundraising drives.
Be a first call resolution to our donors and assist each customer with the highest courtesy, attention and service, will never say "no”, “pass" or ask the customer to “call back”, as we take ownership and give the donor an outstanding experience.
Deliver a culture of fundraising and stellar customer service by “OWNING” the engagement and meeting all service experience requirements.
Ensures the overall “EXPERIENCE” each donor or potential donor receives is second to none.
Maintains professionalism and etiquette while displaying a strong desire to meet goals and raising funds for long-term organizational sustainability.
Continually maintains a working knowledge of our programs, products, services and promotions.
Consistently deliver individual production and customer service floor results by answering all calls, executing calls through to completion, keeping data entry error rates to a minimum, respond to questions in less than 2 hours (if cannot meet the demand on the current call), keeping a high level of attendance, and other activities such as: escalations, call backs and outbound calling.
Maintain 90% Quality Experience Scores on all engagements and ownership of service.
Establishes an environment of high performance and continuous improvement that values learning, a commitment to quality, welcomes and encourages collaboration, and fosters both intra and inter-departmental dialogue and respect.
Ensures compliance with all relevant regulations and laws; maintain accountability standards to donors.
Maintains regular attendance and punctuality which are critical in order to complete the day to day tasks of this position.
Model the type and level of behavior, professionalism and leadership that is in accordance with the values of the organization.
Perform other related duties as required.