Customer Service Representative

MDC Precision, LLC•Sarasota, FL

About The Position

Function & Responsibility Receives (by telephone or email) requests for quotations, orders, and lead times from customers. Makes quotations on standard items, enter orders, and relays pertinent order information to customers. Coordinates with other departments in handling purchase orders and providing service to customers. Performs duties with marketing department where customer contact is a prime responsibility.

Requirements

High school diploma preferred; experience will substitute for education.
At least 3-5 years customer service experience handling the responsibilities outlined above.
Typing skills and some knowledge of CRT necessary (40-50 wpm).
Previous background should include knowledge of parts and nomenclature as well as demonstrated ability to deal with customers.

Nice To Haves

ERP/CRM experience preferred.

Responsibilities

Manage strategic and high-value customer accounts as the primary point of contact.
Conduct regular customer meetings (virtual and onsite) to review performance, address concerns, and identify growth opportunities.
Build strong partnerships to improve retention and customer satisfaction.
Prepare quotations and support order conversion.
Coordinate with operations and supply chain to ensure accurate, on-time order fulfillment.
Communicate order status, delays, and solutions proactively.
Assist with shipment priorities, tracking requests, and resolution of delivery issues.
Support the Accounting team by helping resolve invoice discrepancies, payment issues, and credit or billing inquiries.
Lead resolution of complex service, delivery, or quality issues.
Collaborate with Sales and internal teams to support account strategy and forecasting.
Possess current and comprehensive skills and knowledge to perform all parts of the job efficiently and effectively.
Good communication skills, both written and verbal.
Excellent telephone skills including the ability to listen effectively to customers.
Ability to apply tack and diplomacy to any given situation.
Ability to help resolve and follow problems through to a satisfactory conclusion.
Proficient in PC computer skills with the ability to use the company standard systems software.
Ability to remain calm and work under pressure.
Excellent sales skills with the ability to not make the customer feel pressured.
Effectively utilizes time and resources.
Works well in a fast paced environment and has the ability to make quick decisions.
Has the ability to interface positively with all levels of employees.
Must be able to effectively communicate with all levels of personnel.